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Nursing Facility

NORTH PARK HEALTH AND REHABILITATION CENTER

Owned by: For profit - Corporation

Safety Pulse

AI-GENERATED FAMILY INSIGHTS

  • **Accident Hazards & Supervision:** Facility failed to maintain a hazard-free environment and ensure adequate resident supervision, posing a significant risk of accidents.

  • **Basic Needs Neglect:** Deficiencies in providing assistance with Activities of Daily Living (ADLs) for residents unable to perform them independently indicate potential neglect of fundamental care needs.

  • **Lack of Transparency:** Failure to fully inform residents about their health status, care, and treatments raises concerns about informed consent and resident autonomy.

Note: This summary is generated from recently documented safety inspections and citations.

Regional Context

This Facility13
MCKINNEY AVERAGE10.4

25% more violations than city average

Source: 3-year federal inspection history (CMS.gov)

Quick Stats

13Total Violations
140Certified Beds
Safety Grade
F
75/100 Score
F RATED
Safety Audit Result
Legal Consultation Available

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Violation History

CITATION DATEJanuary 1, 2026
F-TAG: 0689

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure each resident received adequate supervision and assistance devices to prevent accidents for 2 of 2 residents (Resident #10 and #46) reviewed for transfers. <BR/>The facility failed to ensure Resident #10 and #46 were transferred appropriately per the resident's plan of care. <BR/>This failure could place residents at risk of not receiving adequate supervision and assistive devices to prevent injury. <BR/>Findings included: <BR/>Review of Resident #10's face sheet dated 2/15/23 reflected he was a [AGE] year-old male, and he was admitted to the facility on [DATE]. Admitting diagnoses included depressive disorder, pain, stiffness of unspecified knee, weakness, muscle weakness and atrophy, contracture of left knee, abnormal posture, and aged related osteoporosis without current pathological fracture. <BR/>Review of the Quarterly MDS (Minimum Data Set) assessment, dated 12/23/22 reflected Resident #10 had severe cognitive impairment, he required extensive assistance with transfers and had functional limitation in range of motion to bilateral lower extremities. <BR/>Review of the comprehensive care plan, revised 4/13/22, reflected Resident #10 had an activities of daily living self-care performance deficit related to cerebrovascular disease. Intervention was for the resident to be transferred by a mechanical lift with two staff assistance. <BR/>Observation on 2/14/23 at 11:33 AM, revealed LVN A and the restorative aide transferring Resident #10 from the bed to the wheelchair. Both staff positioned the resident on the side of the bed and each staff placed their hands underneath the resident's shoulder and picked the resident from the bed to the chair. The restorative aide had a gait belt around her waist. <BR/>In an interview on 2/14/23 at 1:30 PM, LVN A stated when transferring the resident alone the staff was supposed to use the gait belt but when transferring a resident with two staff, they did not need a gait belt. LVN A stated they could transfer the resident lifting the resident by the pants. LVN A changed his statement and stated they needed a gait belt to transfer the resident. LVN A stated they were supposed to use the gait belt to prevent harming the resident or causing a shoulder dislocation. LVN A also stated the staff were supposed to use the required transfer per the plan of care. <BR/>In an interview on 2/15/23 on 1:50 PM, the restorative aide she stated she assisted in the therapy department and assisted with transfers in the facility. She also stated she trained the aides on the proper ways transfer with Hoyer lift, use of gait belt, and sit to stand transfers. The restorative aide stated the staff were to use the gait belt on the resident, but she had a large gait belt, and the small gait belt was in the gym area, and it was far, and the resident was ready to be transferred. The Restorative aide stated the staff were to use the required transfer per the plan of care. She stated the staff were to use the gait belt for every transfer to prevent resident harm or shoulder dislocation. <BR/>Review of Resident #46's face sheet dated 2/15/23 reflected the resident was admitted on [DATE]. Her admitting diagnoses included dementia, history of falling, major depression and anxiety disorder. <BR/>Review of the quarterly MDS assessment dated [DATE] reflected Resident #46 was severely impaired with cognitive skills for daily decision making, needed extensive assistance with transfer, and during transitions and walking she was not steady, only able to stabilize with staff assistance. <BR/>Review of Resident #46's care plan revised 8/23/21 reflected the resident had activities of daily living deficit related to dementia. Intervention on transfer reflected the resident required extensive assistance of one staff for transferring. <BR/>Observation on 2/14/23 at 1:10 PM revealed CNA B and ADON C transferring Resident #46 from the wheelchair to bed. Both staff gloved and ADON C was behind the resident holding the wheelchair and CNA B was in front of Resident #46 and placed her hands underneath the resident ' s arms and picked the resident from the wheelchair to the bed. Then they both assisted the resident to reposition in bed. <BR/>In an interview on 2/14/23 at 1:22 PM with CNA B said Resident #46 required one staff for transfer and that was why she transferred her by herself. When asked if she was supposed to use any assistive device to transfer the resident, she stated she was supposed to use the gait belt to transfer the resident, but she did not have one with her, but she was able to access the gait belt. CNA B stated she was supposed to use a gait belt to prevent harming the resident or the resident falling. CNA B stated she had been in-serviced on transfers using the gait belt. <BR/>In an interview on 2/14/23 at 1:34 PM, ADON C stated she asked CNA B to get the gait belt, but CNA B did not, surveyor was in the room and never heard ADON C telling CNA B to go get the gait belt. ADON C stated she could have stopped CNA B from transferring the resident until she had the gait belt for the transfer. ADON C stated transfer was to be completed with a gait belt to prevent resident injury from shoulder dislocation or fall. In an interview on 2/15/23 at 10:47 AM with the DON he stated the facility had completed in-service on transfer upon hire, yearly and when the facility had incident of fall. <BR/>The DON stated the facility completed transfer Inservice in January and on 2/14/23 after it was reported on the improper transfers. The DON stated the residents were supposed to be transferred per each resident's plan of care. The DON stated the staff were not supposed to pick the residents underneath their arms because it could cause injury like shoulder dislocation. The DON stated he was responsible to make sure the transfers were, completed properly and most of the time he would randomly observe the staff transferring the residents. Provided the transfer in-services completed on 2/14/22 and they were reviewed. <BR/>Review of the facility policy dated 2003 and titled Moving a Resident, bed to chair/chair to bed reflected, .The purpose is to allow the resident to be out of his or her bed as much as possible and to provide for safe transferring of the resident 9. If moving a resident from bed to chair; .h. Position a gait belt around the resident ' s waist and clasp it. Make sure it is tight enough that only a slight hand movement will guide the resident, but not so tight that you cannot firmly grasp the belt without making the patient comfortable.10. If moving a resident from chair to bed. e. Position a gait belt around the resident ' s waist and clasp it. Make sure it is tight enough that only a slight hand movement will guide the resident, but not so tight that you cannot firmly grasp the belt without making the patient comfortable.

Scope & Severity (CMS Alpha)
Potential for Harm
CITATION DATEJanuary 1, 2026
F-TAG: 0921

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide a safe, functional, sanitary, and comfortable environment for residents, staff and the public for 2 (500 and 600 Halls) of 6 halls reviewed for environment.<BR/>The facility failed to ensure the walls, floors, and bathrooms were in good repair for rooms 505, 507, 605, 607, 608, and 610.<BR/>This failure places residents at risk for diminished quality of life due to the lack of a well-kept environment.<BR/>Findings included:<BR/>Observation on 4/24/24 at 11:14 AM in room [ROOM NUMBER]A revealed there were multiple scratches in the paint on the walls alongside the bed.<BR/>Observation on 4/24/24 at 11:16 AM in room [ROOM NUMBER] B revealed the walls alongside and behind his bed had large scrapes in the paint. The scrapes alongside hid bed formed an arc that appeared to have been caused when the head of his bed was raised and lowered. <BR/>Observation on 4/25/24 at 11:35 AM in the bathroom shared by rooms [ROOM NUMBERS] revealed there was chipped paint along both the door trims. There was a large area beneath the sink approximately 2 feet in diameter with a thick white substance where, it appeared, repairs had been made. <BR/>An Observation on 4/25/24 at 12:49 PM in the bathroom shared between rooms [ROOM NUMBERS] revealed the base of the door jamb leading to room [ROOM NUMBER] was completely rotted away along the bottom, approximately 3 inch section, exposing rotted wood and debris inside. The white paint above the rotted area was scraped and chipped exposing approximately 12 inches of wood beneath. The linoleum was separated and bubbling along that area. The linoleum extended up the walls inside the bathroom and was peeling away from the wall all along the back wall behind the toilet and the side wall leading to the door that connected the bathroom to room [ROOM NUMBER]. The linoleum was beige in color but had a large black/gray stain that extended from the left side of toilet to the left side wall of the bathroom. <BR/>An Observation on 4/25/24 at 12:54 PM in the bathroom shared by rooms [ROOM NUMBERS] revealed the area surrounding the plumbing beneath the sink appeared as though a portion of the wall had been cut away then placed back leaving open holes and gaps in the wall. The area extending beneath the opening and the floor had, what appeared to be, a thick layer of uneven plaster covering the area from beneath the sink to the adjacent wall on the left side. The linoleum was bubbled up near the door jamb for room [ROOM NUMBER]. The door jamb on room [ROOM NUMBER]'s side of the bathroom had damaged areas in the wood at the bottom, scrapes and missing paint exposing the wood beneath. There was a hole in the door leading to room [ROOM NUMBER] that was approximately 2 inches by 3 inches along the edge of the door between the middle and bottom hinges . <BR/>During an interview on 4/25/24 at 1:00 PM, LVN B, 600 Hall Charge Nurse, stated the facility used an app to report any maintenance issues found or maintenance complaints from the residents. She stated she had used the app to report issues such as light bulbs needing replacement or toilets not functioning. She stated she did not recall reporting any cosmetic issues using the app and had not thought to do so. She stated she had seen previously seen maintenance staff making rounds and doing touch up work and thought they monitored it. She stated she was not aware of the issues in resident's bathrooms.<BR/>During an interview with the Administrator on 4/25/24 at 4:30 PM, she stated the facility utilized an app to report any issues related to maintenance that were found in the facility and all nursing staff were trained on it's use . A request was made for maintenance logs.<BR/>In another interview with the Administrator on 4/26/25 at 7:40 AM, she stated daily rounds were conducted by management staff and all issues found were documented on work orders and they had plans in place. The Administrator stated the building was older one and they major projects going on at that time that required the maintenance staff's attention. <BR/>In an interview on 4/26/24 at 9:48 AM, the DON stated he would expect the nursing staff to report any maintenance or environmental issues. He stated they could log into the maintenance and report anything. The DON stated the risk of having scratch and chipped paint, rotted wood, and rooms in disrepair were that it was not clean and could make the residents feel like no one cared about them. <BR/>During an interview on 4/26/24 at 10:25 AM, LVN C, 500 Hall Charge Nurse, stated he was aware there were some maintenance issues in the facility as it was an old building. He stated they had an app and were able to enter any issues there and he felt like the maintenance department did a good job at addressing things like lights, bed issues, and plumbing problems very quickly. He stated he had not reported any cosmetic issues recently because he believed there were already work orders placed for them. He stated he frequently saw maintenance staff touching up paint and performing repairs. He stated risks included residents may not feel good about looking at it and the bathrooms could be unsanitary. <BR/>During an interview and observations with the Maintenance Director on 4/26/24 at 11:23 AM, he explained he had only been at the facility a few weeks. He stated he had a list of items to address but had to start with the high priority items and they had had some major work done on the facility recently. The Maintenance Director stated they utilized an app so that staff could enter any issues they found which would generate a work order. He stated he and his assistant also entered any issues they found while working in the vicinity. When shown the walls in rooms [ROOM NUMBERS], he stated he was aware there were issues like this and they worked to touch-up paint whenever they could. He stated he had asked the CNAs to take care when moving the beds so they were not directly against the walls causing the scratches. When shown the issues in the bathroom shared by rooms [ROOM NUMBERS], the Maintenance Director stated it appeared some plumbing work was done and they still needed to complete the work on the walls. He stated wall repairs were challenging because there was usually sanding involved and that meant coordinating moving a resident from the area because of the dust generated and possible respiratory concerns. When shown the rotted wood and flooring concerns in the bathroom between rooms [ROOM NUMBERS], the Maintenance Director stated he had not previously seen the issues and did not recall being informed about it. The Maintenance Director stated the risks to residents may be concerned for their safety or feel embarrassment if having guests visit. <BR/>In another interview with the Administrator on 4/26/24 at 2:05 PM, she stated she was aware of the concern areas found during the survey and stated they were working to correct all the issues. She stated they were handling larger life-safety issues first and had lots of items to address. She stated the risks for residents included overall safety from possibly tripping on flooring, hygiene, and cleanliness. She stated residents should feel they were in a comfortable homelike environment. <BR/>Record review of facility maintenance logs dated 4/26/24 revealed the following entries:<BR/>Entry dated 4/04/24 at 12:32 PM: Floor in bathroom is coming up. Notes: put floor threshold back, used floor adhesive to secure.<BR/>Entry dated 4/25/24 at 5:21 PM: room [ROOM NUMBER]. Bathroom flooring needs to be replaced.<BR/>Entry dated 4/25/24 at 5:16 PM: room [ROOM NUMBER]. Paint touch up needed in the room.<BR/>Entry dated 4/25/24 at 5:16 PM: room [ROOM NUMBER]: A,B, and bathroom paint needs to be re-painted.<BR/>Record review of the facility's undated policy titled, Resident Rights provided by the Administrator reflected the following: .Safe environment - The resident has a right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. The facility must provide-1. A safe, clean, comfortable, and homelike environment, allowing the resident to use his or her personal belongings to the extent possible. a. This includes ensuring the resident can receive care and services safely and that the physical layout of the facility maximizes resident independence and does not pose a safety risk .2. Housekeeping and maintenance services necessary to maintain a sanitary, orderly, and comfortable interior

Scope & Severity (CMS Alpha)
Potential for Harm
CITATION DATEJanuary 1, 2026
F-TAG: 0552

Ensure that residents are fully informed and understand their health status, care and treatments.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to inform resident in advance, of the risks and benefits of proposed care, of treatment and treatment alternatives or treatment options and to choose the alternative or option for 1 (Resident #1) of 5 residents reviewed for resident rights in that: <BR/>LVN A failed to obtain a signed consent prior to Resident #1 receiving psychoactive medication Sertraline HCl (a class of antidepressants called selective serotonin reuptake inhibitors (SSRIs) used to manage and treat the major depressive disorder, obsessive-compulsive disorder, panic disorder, post-traumatic stress disorder, premenstrual dysphoric disorder, and social anxiety disorder) on admission.<BR/>This failure could affect all residents receiving antidepressant medications potentially voiding their opportunity to make choices about their care. <BR/>Findings include:<BR/>Record review of Resident #1's face sheet dated 05/26/23 revealed a [AGE] year-old male admitted to the facility. His diagnoses included dementia with agitation, Alzheimer's, anxiety disorder, impulse disorder, and depression. <BR/>Record Review of Resident #1's Quarterly MDS dated [DATE] indicated antidepressant medication to be prescribed by physician and revealed a BIMS score of 1 indicating the resident is severely impaired for cognition.<BR/>Record Review of Resident #1's care plan dated 07/07/23 indicated antidepressant medication as prescribed by physician. The care plan reflected facility staff would educate the resident/family/caregivers about risks, benefits, and the side effects. <BR/>Record review of Resident #1's Physician orders dated 05/27/23 revealed orders for:<BR/>Sertraline HCl Oral Tablet 25 mg, Give 1 tablet by mouth in the morning related to depression. <BR/>Record review of Resident #1's MAR revealed he received Sertraline HCl Oral Tablet 25 mg from 05/27/23 through 07/20/23.<BR/>Review of Resident #1's EMR on 07/25/23 revealed no consent documented for Sertraline HCl.<BR/>Record review of the facility copy of Resident #1's durable POA dated 04/20/23 reflected he had a designated RP to make health care decisions. <BR/>In an interview on 07/26/23 at 11:06 AM, LVN A stated she admitted Resident #1 on 05/26/23. LVN A stated as admitting nurse she was responsible for obtaining Resident #1's consent for Sertraline HCl, however the DON also obtains consents and monitors nursing records. LVN A stated she knew residents' consents were to be documented in EMR. LVN A stated should a resident not be alert to provide consent she would contact RP receive their consent and document it in the residents' EMR. LVN A stated she forgot to obtain consent for Resident #1's Sertraline HCl. She stated she spoke with Resident #1's RP at admission about his psychotropic medications. She stated the RP was aware of Resident #1's psychotropic medications because he took them at his previous facility. LVN A stated the risk of not obtaining consent for medications should anything happen; the family could state they did not know or agree with the treatment. <BR/>In an interview on 07/26/23 at 1:45 PM, the DON stated before administering psychotropic medications a consent should be obtained by an alert resident or RP. The DON stated LVN A should have received consent for Resident #1's Sertraline HCl from his RP. The DON stated LVN A should have entered the consent into Resident #1's EMR. The DON stated he entered consents into Resident #1's EMR for two other psychotropic medications. The DON reviewed Resident #1's EMR and stated there was no consent for Sertraline HCl, and it was his oversight. The DON stated he understood the risks of not obtaining consent for psychotropic medications as they could be considered restraints. The DON stated the consent indicates the reasons for the medication and discloses the side effects. The DON stated the facility should not administer a medication without the family being notified. The DON stated he reviewed all medications with Resident #1's RP.<BR/>In a phone interview on 07/26/23 at 2:58 PM, the RP for Resident #1 stated the facility called twice to change Resident #1's psychotropic medication. The RP stated he was not sure what facility Resident #1 started Sertraline HCl but he knew Resident #1 had been taking the medication for at least one year. The RP stated he had provided consent for other psychotropic medications for Resident #1 but did not remember if he had provided consent for Sertraline HCL.<BR/>Record review of the facility policy titled, Psychotropic Drugs, dated 10/25/17 reflected . Consent A psychotropic consent form explains the risks and benefits of psychotropic medication. The resident or their representative must provide document consent prior to administration of a newly ordered psychotropic medication. Consent for antipsychotics must be in a written form. Phone or verbal consent is not allowed. Permission given by or a request made by the resident and/or representative does not serve as a sole justification for the medication itself.

Scope & Severity (CMS Alpha)
Potential for Harm
CITATION DATEJanuary 1, 2026
F-TAG: 0677

Provide care and assistance to perform activities of daily living for any resident who is unable.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to provide the necessary services for residents who are unable to carry out activities of daily living to maintain good grooming and personal hygiene for 1 (Resident #1) of 4 residents reviewed for ADLs. <BR/>The facility failed to ensure Resident#1 had his fingernails cleaned and trimmed. <BR/>This failure could place residents who were dependent on staff for ADL care at risk for loss of dignity, risk for infections, and a decreased quality of life. <BR/>Findings include: <BR/>A record review of Resident #1's Quarterly MDS assessment dated [DATE] reflected Resident #1 was a [AGE] year-old male admitted to the facility on [DATE] with diagnoses included Alzheimer's disease (the most common type of dementia), and dementia (a progressive loss of intellectual functioning, especially with impairment of memory and abstract thinking, and often with personality change, resulting from organic disease of the brain), type 2 diabetes Miletus. Resident #1 required extensive assistance of one-person with personal hygiene. <BR/>A record review of Resident #1's Comprehensive Care Plan, revised 06/08/23, reflected Focus: [Resident #1] has an ADL self-care performance deficit related to Confusion, Disease Process, impaired balance. Goal: Resident will improve current level of function in SPECIFY ADLs through the review date. Interventions: PERSONAL HYGIENE/ORAL CARE: The Resident is totally dependent on (1) staff for personal hygiene and oral care. <BR/>An observation on 07/07/23 at 09:59 am revealed Resident #1 was laying in his bed. His nails on both hands were approximately 0.3 centimeter in length extending from the tip of his fingers. The nails underside had a dark brown colored residue. Resident #1 was confused and unable to answer questions. <BR/>Interview on 07/07/2023 at 10:43 AM, CNA K stated residents' fingernails care was provided by CNAs during the resident's' shower days. For Resident#1 shower days were Monday's, Wednesday's, Friday's, and he was due for shower today in the afternoon. She further stated Resident#1 likes to eat food with his fingers. <BR/>Interview on 07/07/2023 at 10:58 AM, LVN N stated residents' nails care was provided regularly by LVNs, and CNAs during resident's' shower days or on daily basis. LVN N acknowledged Resident #1's fingernails were sharp looking, and dirty. LVN N stated she would clean and trim Resident #1's fingernails. <BR/>Interview on 07/07/2023 at 12:50 PM, the ADON stated Resident #1 was very confused, unable to verbalize or report his needs, unless he was hungry. The ADON stated nail care should be completed by CNAs, and nurses at least weekly on residents' shower days, and as needed. The ADON stated residents having long and dirty nails could be an infection control issue, and residents could get sick. <BR/>Review of the facility's policy titled, Nail Care dated 2003, reflected, . Goals: 1. Nail care will be performed regularly and safely. 2. Resident will be free from infection. 3. Use a soft brush if necessary to cleans under and around the nails. 4. Remove debris from under the nails with an orange stick while soaking. 14. When performed at bath time, the nail care can be done following the procedure or as a separate procedure when needed at the convenience of the resident.

Scope & Severity (CMS Alpha)
Potential for Harm
CITATION DATEJanuary 1, 2026
F-TAG: 0921

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide a safe, functional, sanitary, and comfortable environment for residents, staff and the public for 2 (500 and 600 Halls) of 6 halls reviewed for environment.<BR/>The facility failed to ensure the walls, floors, and bathrooms were in good repair for rooms 505, 507, 605, 607, 608, and 610.<BR/>This failure places residents at risk for diminished quality of life due to the lack of a well-kept environment.<BR/>Findings included:<BR/>Observation on 4/24/24 at 11:14 AM in room [ROOM NUMBER]A revealed there were multiple scratches in the paint on the walls alongside the bed.<BR/>Observation on 4/24/24 at 11:16 AM in room [ROOM NUMBER] B revealed the walls alongside and behind his bed had large scrapes in the paint. The scrapes alongside hid bed formed an arc that appeared to have been caused when the head of his bed was raised and lowered. <BR/>Observation on 4/25/24 at 11:35 AM in the bathroom shared by rooms [ROOM NUMBERS] revealed there was chipped paint along both the door trims. There was a large area beneath the sink approximately 2 feet in diameter with a thick white substance where, it appeared, repairs had been made. <BR/>An Observation on 4/25/24 at 12:49 PM in the bathroom shared between rooms [ROOM NUMBERS] revealed the base of the door jamb leading to room [ROOM NUMBER] was completely rotted away along the bottom, approximately 3 inch section, exposing rotted wood and debris inside. The white paint above the rotted area was scraped and chipped exposing approximately 12 inches of wood beneath. The linoleum was separated and bubbling along that area. The linoleum extended up the walls inside the bathroom and was peeling away from the wall all along the back wall behind the toilet and the side wall leading to the door that connected the bathroom to room [ROOM NUMBER]. The linoleum was beige in color but had a large black/gray stain that extended from the left side of toilet to the left side wall of the bathroom. <BR/>An Observation on 4/25/24 at 12:54 PM in the bathroom shared by rooms [ROOM NUMBERS] revealed the area surrounding the plumbing beneath the sink appeared as though a portion of the wall had been cut away then placed back leaving open holes and gaps in the wall. The area extending beneath the opening and the floor had, what appeared to be, a thick layer of uneven plaster covering the area from beneath the sink to the adjacent wall on the left side. The linoleum was bubbled up near the door jamb for room [ROOM NUMBER]. The door jamb on room [ROOM NUMBER]'s side of the bathroom had damaged areas in the wood at the bottom, scrapes and missing paint exposing the wood beneath. There was a hole in the door leading to room [ROOM NUMBER] that was approximately 2 inches by 3 inches along the edge of the door between the middle and bottom hinges . <BR/>During an interview on 4/25/24 at 1:00 PM, LVN B, 600 Hall Charge Nurse, stated the facility used an app to report any maintenance issues found or maintenance complaints from the residents. She stated she had used the app to report issues such as light bulbs needing replacement or toilets not functioning. She stated she did not recall reporting any cosmetic issues using the app and had not thought to do so. She stated she had seen previously seen maintenance staff making rounds and doing touch up work and thought they monitored it. She stated she was not aware of the issues in resident's bathrooms.<BR/>During an interview with the Administrator on 4/25/24 at 4:30 PM, she stated the facility utilized an app to report any issues related to maintenance that were found in the facility and all nursing staff were trained on it's use . A request was made for maintenance logs.<BR/>In another interview with the Administrator on 4/26/25 at 7:40 AM, she stated daily rounds were conducted by management staff and all issues found were documented on work orders and they had plans in place. The Administrator stated the building was older one and they major projects going on at that time that required the maintenance staff's attention. <BR/>In an interview on 4/26/24 at 9:48 AM, the DON stated he would expect the nursing staff to report any maintenance or environmental issues. He stated they could log into the maintenance and report anything. The DON stated the risk of having scratch and chipped paint, rotted wood, and rooms in disrepair were that it was not clean and could make the residents feel like no one cared about them. <BR/>During an interview on 4/26/24 at 10:25 AM, LVN C, 500 Hall Charge Nurse, stated he was aware there were some maintenance issues in the facility as it was an old building. He stated they had an app and were able to enter any issues there and he felt like the maintenance department did a good job at addressing things like lights, bed issues, and plumbing problems very quickly. He stated he had not reported any cosmetic issues recently because he believed there were already work orders placed for them. He stated he frequently saw maintenance staff touching up paint and performing repairs. He stated risks included residents may not feel good about looking at it and the bathrooms could be unsanitary. <BR/>During an interview and observations with the Maintenance Director on 4/26/24 at 11:23 AM, he explained he had only been at the facility a few weeks. He stated he had a list of items to address but had to start with the high priority items and they had had some major work done on the facility recently. The Maintenance Director stated they utilized an app so that staff could enter any issues they found which would generate a work order. He stated he and his assistant also entered any issues they found while working in the vicinity. When shown the walls in rooms [ROOM NUMBERS], he stated he was aware there were issues like this and they worked to touch-up paint whenever they could. He stated he had asked the CNAs to take care when moving the beds so they were not directly against the walls causing the scratches. When shown the issues in the bathroom shared by rooms [ROOM NUMBERS], the Maintenance Director stated it appeared some plumbing work was done and they still needed to complete the work on the walls. He stated wall repairs were challenging because there was usually sanding involved and that meant coordinating moving a resident from the area because of the dust generated and possible respiratory concerns. When shown the rotted wood and flooring concerns in the bathroom between rooms [ROOM NUMBERS], the Maintenance Director stated he had not previously seen the issues and did not recall being informed about it. The Maintenance Director stated the risks to residents may be concerned for their safety or feel embarrassment if having guests visit. <BR/>In another interview with the Administrator on 4/26/24 at 2:05 PM, she stated she was aware of the concern areas found during the survey and stated they were working to correct all the issues. She stated they were handling larger life-safety issues first and had lots of items to address. She stated the risks for residents included overall safety from possibly tripping on flooring, hygiene, and cleanliness. She stated residents should feel they were in a comfortable homelike environment. <BR/>Record review of facility maintenance logs dated 4/26/24 revealed the following entries:<BR/>Entry dated 4/04/24 at 12:32 PM: Floor in bathroom is coming up. Notes: put floor threshold back, used floor adhesive to secure.<BR/>Entry dated 4/25/24 at 5:21 PM: room [ROOM NUMBER]. Bathroom flooring needs to be replaced.<BR/>Entry dated 4/25/24 at 5:16 PM: room [ROOM NUMBER]. Paint touch up needed in the room.<BR/>Entry dated 4/25/24 at 5:16 PM: room [ROOM NUMBER]: A,B, and bathroom paint needs to be re-painted.<BR/>Record review of the facility's undated policy titled, Resident Rights provided by the Administrator reflected the following: .Safe environment - The resident has a right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. The facility must provide-1. A safe, clean, comfortable, and homelike environment, allowing the resident to use his or her personal belongings to the extent possible. a. This includes ensuring the resident can receive care and services safely and that the physical layout of the facility maximizes resident independence and does not pose a safety risk .2. Housekeeping and maintenance services necessary to maintain a sanitary, orderly, and comfortable interior

Scope & Severity (CMS Alpha)
Potential for Harm
CITATION DATEJanuary 1, 2026
F-TAG: 0689

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure each resident received adequate supervision and assistance devices to prevent accidents for 2 of 2 residents (Resident #10 and #46) reviewed for transfers. <BR/>The facility failed to ensure Resident #10 and #46 were transferred appropriately per the resident's plan of care. <BR/>This failure could place residents at risk of not receiving adequate supervision and assistive devices to prevent injury. <BR/>Findings included: <BR/>Review of Resident #10's face sheet dated 2/15/23 reflected he was a [AGE] year-old male, and he was admitted to the facility on [DATE]. Admitting diagnoses included depressive disorder, pain, stiffness of unspecified knee, weakness, muscle weakness and atrophy, contracture of left knee, abnormal posture, and aged related osteoporosis without current pathological fracture. <BR/>Review of the Quarterly MDS (Minimum Data Set) assessment, dated 12/23/22 reflected Resident #10 had severe cognitive impairment, he required extensive assistance with transfers and had functional limitation in range of motion to bilateral lower extremities. <BR/>Review of the comprehensive care plan, revised 4/13/22, reflected Resident #10 had an activities of daily living self-care performance deficit related to cerebrovascular disease. Intervention was for the resident to be transferred by a mechanical lift with two staff assistance. <BR/>Observation on 2/14/23 at 11:33 AM, revealed LVN A and the restorative aide transferring Resident #10 from the bed to the wheelchair. Both staff positioned the resident on the side of the bed and each staff placed their hands underneath the resident's shoulder and picked the resident from the bed to the chair. The restorative aide had a gait belt around her waist. <BR/>In an interview on 2/14/23 at 1:30 PM, LVN A stated when transferring the resident alone the staff was supposed to use the gait belt but when transferring a resident with two staff, they did not need a gait belt. LVN A stated they could transfer the resident lifting the resident by the pants. LVN A changed his statement and stated they needed a gait belt to transfer the resident. LVN A stated they were supposed to use the gait belt to prevent harming the resident or causing a shoulder dislocation. LVN A also stated the staff were supposed to use the required transfer per the plan of care. <BR/>In an interview on 2/15/23 on 1:50 PM, the restorative aide she stated she assisted in the therapy department and assisted with transfers in the facility. She also stated she trained the aides on the proper ways transfer with Hoyer lift, use of gait belt, and sit to stand transfers. The restorative aide stated the staff were to use the gait belt on the resident, but she had a large gait belt, and the small gait belt was in the gym area, and it was far, and the resident was ready to be transferred. The Restorative aide stated the staff were to use the required transfer per the plan of care. She stated the staff were to use the gait belt for every transfer to prevent resident harm or shoulder dislocation. <BR/>Review of Resident #46's face sheet dated 2/15/23 reflected the resident was admitted on [DATE]. Her admitting diagnoses included dementia, history of falling, major depression and anxiety disorder. <BR/>Review of the quarterly MDS assessment dated [DATE] reflected Resident #46 was severely impaired with cognitive skills for daily decision making, needed extensive assistance with transfer, and during transitions and walking she was not steady, only able to stabilize with staff assistance. <BR/>Review of Resident #46's care plan revised 8/23/21 reflected the resident had activities of daily living deficit related to dementia. Intervention on transfer reflected the resident required extensive assistance of one staff for transferring. <BR/>Observation on 2/14/23 at 1:10 PM revealed CNA B and ADON C transferring Resident #46 from the wheelchair to bed. Both staff gloved and ADON C was behind the resident holding the wheelchair and CNA B was in front of Resident #46 and placed her hands underneath the resident ' s arms and picked the resident from the wheelchair to the bed. Then they both assisted the resident to reposition in bed. <BR/>In an interview on 2/14/23 at 1:22 PM with CNA B said Resident #46 required one staff for transfer and that was why she transferred her by herself. When asked if she was supposed to use any assistive device to transfer the resident, she stated she was supposed to use the gait belt to transfer the resident, but she did not have one with her, but she was able to access the gait belt. CNA B stated she was supposed to use a gait belt to prevent harming the resident or the resident falling. CNA B stated she had been in-serviced on transfers using the gait belt. <BR/>In an interview on 2/14/23 at 1:34 PM, ADON C stated she asked CNA B to get the gait belt, but CNA B did not, surveyor was in the room and never heard ADON C telling CNA B to go get the gait belt. ADON C stated she could have stopped CNA B from transferring the resident until she had the gait belt for the transfer. ADON C stated transfer was to be completed with a gait belt to prevent resident injury from shoulder dislocation or fall. In an interview on 2/15/23 at 10:47 AM with the DON he stated the facility had completed in-service on transfer upon hire, yearly and when the facility had incident of fall. <BR/>The DON stated the facility completed transfer Inservice in January and on 2/14/23 after it was reported on the improper transfers. The DON stated the residents were supposed to be transferred per each resident's plan of care. The DON stated the staff were not supposed to pick the residents underneath their arms because it could cause injury like shoulder dislocation. The DON stated he was responsible to make sure the transfers were, completed properly and most of the time he would randomly observe the staff transferring the residents. Provided the transfer in-services completed on 2/14/22 and they were reviewed. <BR/>Review of the facility policy dated 2003 and titled Moving a Resident, bed to chair/chair to bed reflected, .The purpose is to allow the resident to be out of his or her bed as much as possible and to provide for safe transferring of the resident 9. If moving a resident from bed to chair; .h. Position a gait belt around the resident ' s waist and clasp it. Make sure it is tight enough that only a slight hand movement will guide the resident, but not so tight that you cannot firmly grasp the belt without making the patient comfortable.10. If moving a resident from chair to bed. e. Position a gait belt around the resident ' s waist and clasp it. Make sure it is tight enough that only a slight hand movement will guide the resident, but not so tight that you cannot firmly grasp the belt without making the patient comfortable.

Scope & Severity (CMS Alpha)
Potential for Harm
CITATION DATEJanuary 1, 2026
F-TAG: 0690

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a resident received appropriate treatment and services to prevent urinary tract infections for one (Resident #66) of four residents observed for indwelling urinary catheters.<BR/>The facility failed ensure Resident #66's drainage urine bag was below his bladder to prevent urine from flowing back into the bladder. <BR/>These failures could place residents with urinary catheters at risk for urethral tears, dislodging of the catheter, and urinary tract infections.<BR/>Findings included:<BR/>Review of Resident #66's Quarterly MDS assessment dated [DATE] revealed he was a [AGE] year-old male who was admitted to the facility 11/22/22. His diagnoses included: hypertension, neurogenic bladder, obstructive uropathy, diabetes mellitus, hyperlipidemia, cerebrovascular accident, Non-Alzheimer's Dementia, seizure disorder, malnutrition, depression, and dysphagia. He was usually understood, usually understood others, and had unclear speech. His BIMS score (6) revealed he was severely cognitively impaired. There was no evidence of delirium or psychotic behaviors. He had an indwelling catheter. <BR/>Review of Resident #66's Care Plan, undated, revealed he had an indwelling catheter due to neurogenic bladder. His goals were to show no signs and symptoms of urinary infection through review date. He was to also be/remain free from catheter related trauma through review date. His interventions were to have a 16fr and 10cc foley catheter. His catheter bag and tubing were to be positioned below the bladder level.<BR/>In an observation and interview with Resident #66 on 02/14/23 at 3:14 PM, revealed his catheter bag was lying beside him in bed. His catheter bag contained an output of 350 ml of urine. His catheter tubing appeared to be cloudy. His urine appeared to be amber colored. Resident #66 did not respond to questions regarding his catheter bag.<BR/>Interview with LVN D on 02/14/23 at 3:20 PM, revealed she did not know why Resident #66 had his catheter bag laying beside him in bed. She stated his catheter bag was supposed to be clipped to the bed and hung below his bladder. She stated the catheter bag was supposed to be hung below the bladder to prevent urine from flowing back to the bladder. She stated Resident #66 could be at risk of an infection due to the catheter bag not being hung below his bladder.<BR/>Interview with CNA E on 02/15/23 at 1:40 PM revealed Resident #66's catheter bag was not supposed to be laying beside him in bed. She stated his catheter bag was supposed to be hung on the side of his bed and below his bladder. She stated she provided care to Resident #66 and forgot to replace his catheter bag. She stated he was at risk for bladder issues due to his catheter bag not being hung below the bladder for easy flow of urine. <BR/>Interview with the DON on 02/15/23 at 12:57 PM revealed all resident catheter bags were to be kept below their bladder. He stated nursing staff were responsible for ensuring Resident #66's catheter bag was hung below his bladder. He stated Resident #66's catheter bag was not supposed to be lying next to him in bed. He stated he was at risk of an infection due to urine going back up the tube. <BR/>Review of the facility policy titled, Catheter Care, dated 02/13/07, revealed The bag must be held lower than the bladder at all times to prevent the urine in the tubing and drainage bag from flowing back into the urinary bladder.

Scope & Severity (CMS Alpha)
Potential for Harm
CITATION DATEJanuary 1, 2026
F-TAG: 0761

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interview, and record review, the facility failed to, in accordance with State and Federal laws, ensure all drugs were stored in locked compartments under proper temperature controls, and permit only authorized personnel to have access to these drugs, to meet the needs of each resident, for one (Resident #9) of six residents reviewed for medication storage.<BR/>The facility failed to ensure Resident #9 did not have prescription pills and unsecured medication in his room on 02/13/23.<BR/>This failure could place residents at risk of not being monitored for their medications, adverse reactions, and drug diversion. <BR/>Findings included:<BR/>Review of Resident #9's MDS assessment dated [DATE] revealed he was a [AGE] year-old male who was admitted to the facility 07/06/22. His diagnosis included: hypotension, diabetes mellitus, hyperlipidemia, cerebrovascular accident, Dementia, hemiplegia, seizure disorder, and depression. He was understood, understood others, and had clear speech. His BIMS score (8) revealed he had moderate cognitive impairment. There was no evidence of delirium or psychotic behaviors. <BR/>Review of Resident #9's physician orders dated 02/15/23 reflected the following medications:<BR/>- Allopurinol tablet 300 mg give 1 tablet by mouth in the morning for inflammation. <BR/>- Apixaban tablet 2.5 mg give 1 tablet by mouth two times a day for anticoagulant related to unspecified atrial fibrillation<BR/>- Calcium 600+D tablet 600-400 mg unit give 1 tablet by mouth in the morning for supplements<BR/>- FerrouSul tablet 325 mg give 1 tablet by mouth in the morning for supplement. <BR/>- Levetiracetam tablet 500 mg give 1 tablet by mouth two times a day related to unspecified convulsions<BR/>- Metformin HCl tablet 500 mg give 1 tablet by mouth two times a day related to type 2 diabetes mellitus without complications<BR/>There were no physician orders for Ascorbic acid tablet 500 mg or Zinc tablet 50 mg.<BR/>Review of Resident #9's MAR dated 01/01/23 to 01/31/23 reflected the resident was given the following medication by LVN F:<BR/>- Allopurinol tablet 300 mg scheduled for 7:00 AM<BR/>- Ascorbic acid tablet 500 mg scheduled for 8:00 AM<BR/>- Calcium 600+D tablet 600-400 mg scheduled for 7:00 AM<BR/>- FerrouSul tablet 325 mg scheduled for 7:00 AM<BR/>- Zinc tablet 50 mg scheduled for 8:00 AM<BR/>- Apixaban tablet 2.5 mg scheduled for 7:00 AM<BR/>- Levetiracetam tablet 500 mg scheduled for 7:00 AM<BR/>- Metformin HCl tablet 500 mg scheduled for 7:00 AM<BR/>In an observation on 02/13/23 between 10:58 AM and 11:15 AM revealed there were 6 different pills in a plastic medication cup on Resident #9's beside table. Resident #9 was observed sleeping in his bed. <BR/>In an interview with Resident #9 on 02/13/23 at 11:32 AM revealed he had taken his medication that was left on his bedside table. He stated he did not want to answer any more questions and wanted to be left alone.<BR/>Interview with LVN F on 02/13/23 at 12:19 PM revealed she left Resident #9's morning medications on his bedside table and left the room to take other residents' vitals. She stated she later returned to his room and supervised him taking his medications. She stated she was never supposed to leave his medications unsupervised on his bedside table. She stated Resident #9 was not supposed to self-administer his own medication. She stated she did not know what medications she administered to him but could check his MAR. She stated Resident #9 was at risk of not taking his medications or some else could have come in his room and taken his medication.<BR/>Interview with the DON on 02/15/23 at 1:00 PM, revealed Resident #9's medications were not to be left on his bedside table. He stated LVN F was supposed to administer medications and supervise Resident #9. He stated Resident #9 was at risk of not taking medication or another resident could have gone into his room and taken the medications.<BR/>Interview with Administrator on 02/15/23 revealed the facility did not provide a policy regarding medication storage.

Scope & Severity (CMS Alpha)
Potential for Harm
CITATION DATEJanuary 1, 2026
F-TAG: 0812

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Based on observation, interviews, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety in 1 of 1 kitchen reviewed for kitchen sanitation.<BR/>The facility failed to ensure food was properly stored in the facility's kitchen.<BR/>This failure could place residents at risk for food-borne illness. <BR/>Findings Included: <BR/>Observation of the facility's freezer on 02/13/23 at 9:50 AM revealed: <BR/>- 1 cup of orange sherbet open and exposed to air;<BR/>- 1 box of double chocolate cookie dough open and exposed to air; and <BR/>- 1 box of frozen pie dough sheets. <BR/>Observation of the facility's dry storage on 02/13/23 at 9:54 AM revealed:<BR/>-1 bag of long grain parboiled rice open and exposed to air; and <BR/>- 1 bag of large lima beans open and exposed to air. <BR/>Observation of the facility's freezer located in the dining room on 02/13/23 at 9:58 AM revealed: <BR/>- 1 box of swai fillets open and exposed to air.<BR/>In an interview with the Dietary Manager on 02/15/23 at 3:15 PM, revealed he checked the freezers and dry storage Monday through Friday. He stated the weekend dietary staff were responsible for checking the freezers and dry storage on the weekends. He stated he did not know why items in the freezers and dry storage were unsealed. He stated improper food storage could cause residents to get sick. <BR/>Review of the facility policy titled Food Storage and Supplies, dated 2012, revealed, All facility storage areas will be maintained in an orderly manner that preserves the condition of food and supplies.<BR/>Review of U.S Department of Health and Human Services Food Code, dated 2017, revealed, 3-202.15 Package Integrity reflected: Food packages shall be in good condition and protect the integrity of the contents so that the food is not exposed to adulteration or potential contaminants.<BR/>Review of the Food and Drug Administration Food Code, dated 2017, reflected, .3-302.12 Food Storage Containers, Identified with Common Name of Food. Except for containers holding food that can be readily and unmistakably recognized such as dry pasta, working containers holding food or food ingredients that are removed from their original packages for use in the food establishment, such as cooking oils, flour, herbs, potato flakes, salt, spices, and sugar shall be identified with the common name of the food 3-305.11 Food Storage. (A) .food shall be protected from contamination by storing the food: (1) In a clean, dry location; (2) Where it is not exposed to splash, dust, or other contamination .(B) .refrigerated, ready-to eat time/temperature control for safety food prepared and packaged by a food processing plant shall be clearly marked, at the time the original container is opened in a food establishment and if the food is held for more than 24 hours, to indicate the date or day by which the food shall be consumed on the premises, sold, or discarded, based on the temperature and time combinations specified in (A) of this section and: (1) The day the original container is opened in the food establishment shall be counted as Day 1; and (2) The day or date marked by the food establishment may not exceed a manufacturer's use-by date if the manufacturer determined the use-by date based on food safety

Scope & Severity (CMS Alpha)
Potential for Harm
CITATION DATEJanuary 1, 2026
F-TAG: 0641

Ensure each resident receives an accurate assessment.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure assessments accurately reflected a resident's status for one of eighteen residents (Resident #4) reviewed for accuracy of assessments.<BR/>The facility failed to ensure Resident #4's MDS Assessment accurately reflected their urinary status. <BR/>This failure could place residents at risk of not having their needs identified and not receiving necessary care.<BR/>Findings include:<BR/>Review of Resident #4's Face Sheet, dated 04/26/24, reflected he was a [AGE] year-old male who initially admitted to the facility on [DATE].<BR/>Review of Resident #4's MDS Assessment, dated 03/08/24, reflected Resident #4 had diagnoses including parkinsonism (a disorder of the central nervous system that affects movement, often including tremors), diabetes mellitus (a group of diseases that result in too much sugar in the blood), and dysphagia (difficulty swallowing). The MDS Assessment reflected Resident #4 utilized an indwelling urinary catheter (a catheter that is left in the bladder and that collects urine by attaching to a drainage bag).<BR/>Review of Resident #4's MDS Assessment (State Optional), dated 03/08/24, did not address whether or not Resident #4 utilized a urinary catheter.<BR/>Review of Resident #4's Physician's Orders, dated 04/26/24, reflected Resident #4 previously had a urinary catheter that was discontinued on 01/12/21.<BR/>Review of Resident #4's Care Plan, dated 02/23/24, reflected he had bladder incontinence. Identified goals included for Resident #4 to remain free from skin breakdown due to incontinence and the use of adult briefs. Interventions included staff cleaning Resident #4's peri-area with each incontinent episode. <BR/>Observation of Resident #4 on 04/24/24 at 12:33PM revealed he was clean, well-groomed, and appropriately dressed. He was free from any odors. He displayed no obvious signs or symptoms of distress. Resident #4 was not observed to utilize a catheter.<BR/>An interview with Resident #4 was attempted on 04/24/24 at 12:33PM; however, Resident #4 was unable to participate in an interview due to his cognitive status.<BR/>During an interview with LVN E on 04/26/24 at 1:09PM, she stated she had worked at the facility for a couple of years and provided regular care for Resident #4. LVN E stated to her knowledge, Resident #4 had never utilized a urinary catheter.<BR/>During an interview with the MDS Nurse G on 04/26/24 at 1:44PM, she stated Resident #4 did not utilize a urinary catheter. She stated there was a documentation error on the MDS Assessment that was completed on 03/08/24. MDS Nurse G said she thought she had rectified the documentation error when she completed an updated MDS Assessment (the State Optional assessment); however, it did not appear as though the error had been corrected. MDS Nurse G said the risk of inaccurate MDS Assessments included potential funding discrepancies and inaccurate quality measures.<BR/>Review of the facility's Minimum Data Set (MDS) Policy for MDS Assessment Data Accuracy, dated 02/2021, reflected, .Federal regulations at 42 CFR 483.20 (b)(1)(xviii), (g), and (h) require that: 1. The assessment accurately reflects the resident's status .

Scope & Severity (CMS Alpha)
Potential for Harm
CITATION DATEJanuary 1, 2026
F-TAG: 0645

PASARR screening for Mental disorders or Intellectual Disabilities

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to complete an accurate PASARR evaluation on residents prior to admission and after admission for 1 of 7 residents reviewed for PASARR screenings (Resident #19).<BR/>The facility did not correctly identify Resident #19 has having mental illness diagnoses and failed to correct his PASARR Level 1 screen to reflect the information. <BR/>This failure placed residents at risk of not receiving or benefiting from specialized therapy and equipment services they may require. <BR/>Findings included:<BR/>Record review of resident #19's admission Record revealed he was a [AGE] year-old male admitted to the facility on [DATE] from another nursing facility.<BR/>Record review of Resident #19's admission MDS assessment dated [DATE] revealed he had moderately impaired cognition and active diagnoses including traumatic brain injury (brain damage caused by an outside force such as a blow to the head during an accident) , depression, bipolar disorder, and post-traumatic stress disorder (PTSD). <BR/>Record review of Resident #19's Quarterly MDS assessment dated [DATE] also revealed he had moderately impaired cognition and active diagnoses including traumatic brain injury, depression, bipolar disorder, and post-traumatic stress disorder. <BR/>Record review of resident #19's History and Physical dated 3/1/24 reflected his diagnoses included bipolar disorder, PTSD, and traumatic brain injury.<BR/>Record review of Resident #19's PASRR Level 1 Screening dated 1/12/24 reflected he had no indicators for mental illness. <BR/>An observation of Resident #19 on 4/24/24 at 11:10 AM revealed he was dressed and sleeping in his bed. He did not respond to a knock on his door. <BR/>In another observation and interview on 4/25/24 at 11:54 AM revealed Resident #19 was lying in bed, he was dressed appeared disheveled. He denied complaints and stated he was sleepy because he had stayed up late watching movies.<BR/>During an interview on 4/25/24 at 12:05 PM, LVN B stated Resident #19 refused care and showers at times. She stated the CNA's made attempts to talk him into care but they did not press him because he would become agitated. <BR/>During an interview on 4/26/24 at 9:13 AM, MDS Nurse A stated she submitted PASARR forms for the facility. She stated she had received Resident #19's PASRR Level 1 Screening form from his transferring facility. She stated she did not recall noticing he had no indicators for Mental Illness on the form and should have verified it. <BR/>During a follow-up interview with MDS Nurse A on 4/26/24 at 11:42 AM, she stated she had just submitted a correction form to the State. She stated the risk for inaccurate PASARR forms was a resident could miss out on potential services that may be available for them.<BR/>During an interview with the Administrator on 4/26/24 at 2:05 PM, she stated she had been made aware of the inaccurate PASARR screen. The Administrator stated failing to have Level 2 screenings completed placed residents at risk for not being provided proper services. <BR/>Record review of the facility's policy and procedure titled, PASRR Level 1 Screen Policy and Procedure, dated Revised 3/6/19 reflected:<BR/>Policy: It is the policy of Creative Solutions in Healthcare facilities to obtain a PL1 screening form from the RE (referring entity) prior to admission to the NF. The PL1 will be submitted via [computer portal] timely per PASRR Regulatory timeframes. PASRR is a federally mandated program requiring all states to pre-screen all individuals seeking admission to a Medicaid-certified nursing facility, regardless of payor source or<BR/>age. The PASRR Program is important because it provides options for individuals to choose where they live, who they live with and the training and therapy they need to live as independently as possible <BR/>Procedure: 1. The Facility Admissions process will ensure a PL1 Screening Form is obtained from the RE on day of admission or prior to admission. A PL1 is obtained for every individual, regardless of payment type, seeking admission to a Medicaid-certified NF.<BR/>2. The PL1 Screening Form is completed by the RE (referring entity) using the paper copy of the PL1 Screening Form.<BR/>3. The Facility will review the PL1 Screening Form for completion and correctness prior to admission and submit the PL1 form per regulations. The Type of admission is reviewed for correctness. Ensure the Name, SS number, Medicare/Medicaid numbers and DOB is correct. The Date of the PL1 is correct (i.e. correct day, month and year) and review each item on the PL1 to ensure accuracy and prevent a regulatory problem

Scope & Severity (CMS Alpha)
Potential for Harm
CITATION DATEJanuary 1, 2026
F-TAG: 0880

Provide and implement an infection prevention and control program.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain an Infection Prevention and Control Program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for one (Resident #2) of six residents observed for infection control in that: <BR/>1. CNA B failed to perform hand hygiene during incontinent care for Resident #2. <BR/>Findings included:<BR/>1. Review of Resident #2's Face Sheet 2/15/23 reflected a [AGE] year-old male with an admission date of 3/14/14. Primary diagnoses included anxiety, lack of coordination, bipolar and muscle wasting and atrophy. <BR/>Review of Resident #2's Care Plan revised 11/11/19 reflected, . [Resident #2] has an ADL self-care performance deficit r/t Bipolar Disorder .Interventions .Toilet use .requires up to limited assist x 1 staff for toileting. <BR/>Observation on 2/14/23 at 12: 45 PM revealed CNA B providing incontinent care to Resident #2. CNA B gloved, Resident #2 was resting in bed and CNA B informed the resident she was going to provide him with incontinent care. CNA B gloved and took off the resident's dirty brief, the resident was moderately soiled with urine. CNA B cleaned the resident with wipes, after cleaning the resident she proceeded to applying the resident's clean brief without any form of hand hygiene. With the same dirty gloves CNA B assisted the resident to put on his pants. When CNA B was done assisting the resident, she got the trash and left the room without any form of hand hygiene. <BR/>In an interview on 02/14/23 at 1:22 PM with CNA B she said she realized she did not change the gloves between care. CNA B stated she was supposed to change gloves after taking the resident's dirty brief off. Asked about completing hand hygiene she stated she was supposed to wash hands after cleaning the resident to prevent the spread of infections. She stated she had been in-serviced on infection control a few weeks ago <BR/>In an interview on 02/15/23 at 10:54 AM with the DON he said when providing incontinent care the staff was supposed to complete hand hygiene before, in between care after the staff was done cleaning the resident and before applying the clean brief and after completing the resident care. The DON stated the staff was supposed to complete hand hygiene during incontinent care to prevent the spread of infection. The DON stated the facility completed in-service on infection control in January. <BR/>Review of the facility policy, not dated and titled Fundamentals of Infection Control Precautions, reflected, .Hand Hygiene. Hand hygiene continues to be the primary means of preventing the transmission of infection. The following is a list of some situations that require hand hygiene: .When hands are visibly soiled (hand washing with soap and water); Before and after the resident direct contact (for which hand hygiene is indicated by acceptable professional practice)

Scope & Severity (CMS Alpha)
Potential for Harm
CITATION DATEJanuary 1, 2026
F-TAG: 0550

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to treat each resident with respect and dignity and care for each resident in a manner and in an environment that promotes maintenance or enhancement of his or her quality of life, recognizing each resident's individuality for one (Resident #38) of four residents reviewed for resident rights.<BR/>The facility failed to place a privacy bag over Resident #38's catheter bag while he was outside of his room.<BR/>This failure could place residents at risk for decreased dignity and privacy.<BR/>Findings included:<BR/>Review of Resident #38's Quarterly MDS assessment dated [DATE] revealed he was a [AGE] year-old male who was admitted to the facility 08/25/21. His diagnoses included: heart failure, hypertension, peripheral vascular disease, obstructive uropathy, anxiety disorder, and chronic obstructive pulmonary disease. He was understood, understood others, and had clear speech. His BIMS score (15) revealed he was cognitively intact. There was no evidence of delirium or psychotic behaviors. He had an indwelling catheter. <BR/>Review of Resident #38's physician orders dated 02/25/23 reflected, Foley catheter #18/10 to straight drainage due to obstructive uropathy. Catheter care every shift. Catheter tubing to be free of kinks and properly secured to prevent trauma and assure proper function. Cover drainage bag with privacy cover. Measure output and observe for signs and symptoms of infection every shift.<BR/>In an observation and interview with Resident #38 on 02/14/23 at 3:54 PM revealed his catheter bag was hooked with a clip to the arm of his wheelchair without a privacy cover. Resident #38 was in the hall with his catheter bag visible to others. He stated he wanted a privacy cover for his catheter bag. He stated he was once provided a privacy bag but did not recall how long ago. He stated a privacy cover would prevent others from seeing his catheter bag. He stated his dignity was affected without a privacy cover on his catheter bag.<BR/>Interview with LVN D on 02/14/23 at 4:00 PM revealed Resident #38 did not have a privacy cover for his catheter bag. She stated the facility did not have any privacy covers. She stated management was informed about the need to order more privacy covers for catheter bags. She stated the purpose of privacy bags was to conceal a resident's catheter bag. She stated residents did not want their urine visible to others. She stated privacy bags were to be used when a resident was outside of their room. She stated Resident #38's dignity could be affected due to not having a privacy cover for his catheter bag. <BR/>Interview with the DON on 02/15/23 at 12:45 PM revealed Resident #38 was supposed to have a privacy cover on his catheter bag while outside of his room. He stated his expectation was for all staff to ensure residents had a privacy cover on their catheter bags while outside of his room. He stated the facility was not out of privacy bags. He stated Resident #38's dignity was affected by not having a privacy cover on his catheter bag. <BR/>Interview with the Administrator on 02/15/23 revealed the facility did not have a policy regarding privacy covers for catheter bags.

Scope & Severity (CMS Alpha)
Potential for Harm

Regional Safety Benchmarking

City Performance (MCKINNEY)AVG: 10.4

25% more citations than local average

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Open Guide
Source: CMS.gov / Medicare.gov
Dataset Sync: Feb 2026
Audit ID: NH-AUDIT-48BDCDED